Delivery Information

Delivery 

We aim to dispatch orders within 14 working days, this may be longer during busy times. but we will advise you of this.  If you need an item made quickly, please get in touch and we may be able to help. Orders are sent first class using Royal Mail. If you wish your items to be delivered the next day or signed for then additional delivery costs will be incurred. Please contact us for details. 

If your item does not arrive in the post within the time specified please contact us. 
Once your order is despatched a dispatch email will be sent to your specified email address.

Returns

We aim to keep the website up to date at all times but In the unlikely event that a product you have ordered is not available, we will advise you of this and you will have the option to change your order. If you do not wish to change, a full refund will be offered.

If any items arrive damaged, please inform us immediately and return them within 7 days. We will offer you a full refund or replacement item.

In the event that customers are unhappy with the item that they receive please contact us immediately and we will look to resolve the issue. Please do not return an item until we specifically instruct to do so as we cannot credit items unless previously agreed.
In the event of a change of mind, the cost of return postage is to be paid by the customer and will not be refunded. Customers have a duty of care when returning an item. This includes ensuring that the return item is suitably packed for delivery.

From the time of receiving an item customers must notify us within 14 days, by email if they wish to cancel an order. All items must be returned in original, perfect and unused, unmarked condition.
In the unlikely event that customers receive a faulty item, customers should contact us immediately before attempting to return. We reserve the right to request photographic evidence or similar of any item received.
For items that are bespoke, made to order or include personalisation, customers do not have the right to cancel this order once placed. This is inline with the Consumer Contract Regulations 2014. This includes furniture items, wedding/events stationery & greetings cards.